Home & Professional Services

Shondhaan

Trusted experts, just a tap away.

Shondhaan brings the country's best home and professional service providers onto a single, dependable booking platform. Every technician is background-checked, trained and rated by customers — with a written service guarantee on every job.

Work with Shondhaan

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Founded

2022

Reach

Dhaka, Chittagong, Sylhet

Part of

YESS Bangla

What we offer

Built around quality, every step of the way.

Home repair, cleaning and maintenance
Vetted, background-checked professionals
Transparent pricing and instant booking
Service guarantee on every job

Services

Home RepairDeep CleaningAC & Appliance ServiceProfessional Consultation

Who it's for

Homeowners, tenants and businesses needing reliable on-demand services.

Interested in Shondhaan?

Talk to our team to learn how we can support your goals.

Get in touch

Operated to international standards

ISO-aligned processes

Quality assured

Senior-led team

Global delivery

24/5 support

NPS 60+

Signature features

Why partners choose Shondhaan.

Vetted professionals

ID checks, skill assessments and ongoing training on safety and etiquette.

Upfront pricing

See the price before you book — no surprises, no haggling, no hidden fees.

Service guarantee

If you're not satisfied, we send a second professional or refund — your call.

47 min

Avg. arrival time

Customer NPS

61%

Repeat bookings

1,200+

Pros onboarded

The challenge

Booking a trustworthy electrician, AC tech or deep-cleaner meant scrolling Facebook groups and praying — pricing was opaque and quality wildly inconsistent.

Our solution

Shondhaan launched an instant-booking app with vetted, in-house-trained professionals, upfront pricing and a written satisfaction guarantee on every job.

Delivery phases

01
Discover
Customer & technician interviews, complaint mining and a service-catalogue blueprint.
02
Design
3-tap booking flow, transparent price cards, live ETA and a post-job rating loop.
03
Build
Customer + pro apps, dispatch engine, payments, training LMS and a QA dashboard.
04
Launch & grow
Pilot in 3 zones, weekly NPS reviews and a re-training programme for low-rated pros.

Capabilities & stack

React NativeNode.jsPostgreSQLMapboxbKashStripe

In the field

A look inside Shondhaan.

Our journey

Milestones that shaped Shondhaan.

•

2022

Founded

Shondhaan launched with a focused team and a clear mandate: trusted experts, just a tap away.

•

2023

First scale milestone

Shipped the v1 platform and onboarded our first cohort of homeowners.

•

2024

National footprint

Expanded operations across major Bangladesh markets with reliable SLAs and a dedicated success desk.

•

2025

International standard

Adopted enterprise-grade tooling, audited processes and a public quality scorecard reviewed each quarter.

•

Today

Where we are now

Dhaka, Chittagong, Sylhet — and still investing in the team, the tech and the experience.

Ways to engage

Choose how you want to work with Shondhaan.

Starter

On requestPer project

A focused engagement to validate fit and ship a first home repair outcome.

Discovery workshop & written scope
Single delivery sprint
Email support, business hours
30-day post-launch warranty

Talk to us

Most chosen

Growth

TailoredQuarterly retainer

For teams scaling Shondhaan into a core part of their operation.

Dedicated delivery pod
Quarterly roadmap reviews
Priority support, 24/5
Performance & quality scorecard

Talk to us

Enterprise

CustomAnnual partnership

White-glove partnership with SLAs, dedicated leadership and custom integrations.

Named account leadership
Custom SLAs & security review
24/7 incident response
Quarterly business reviews

Talk to us

Frequently asked

Everything you wanted to know about Shondhaan.

Can't find what you're looking for? Our specialists answer every enquiry within one business day.

Ask a specialist

Clients & proof

Trusted by leading brands across the region.

A snapshot of organisations that have engaged Shondhaan — across enterprise, government and high-growth startups.

NDA-protected References on request Ask for references

Pran-RFL

bKash

Robi

Square

Aarong

BRAC

Grameenphone

City Bank

Meghna

ACI

Beximco

Akij

120+

Active clients

Internal CRM, FY24–FY25 active engagements across YESS Bangla ventures.

94%

Annual retention rate

FY24 client renewals tracked in account-management ledger (verifiable on request).

4.8/5

Average CSAT

Post-engagement surveys, 312 responses, Jan 2024 – Mar 2026.

24/5

Support coverage

Mon–Fri SLA-backed coverage across BD, GCC and EU business hours.

Source: YESS Bangla internal account-management & CSAT records (FY24–FY25). Audited figures and named references available under NDA — request verification.

“We manage 140 apartments across Dhaka and Shondhaan is now our default for AC, plumbing and deep-clean. Upfront pricing and the satisfaction guarantee ended the haggling — and the complaints.”

Tanvir Ahmed · Bproperty Facilities

Read full story

Bproperty Facilities Feb 2023 – Ongoing

“We manage 140 apartments across Dhaka and Shondhaan is now our default for AC, plumbing and deep-clean. Upfront pricing and the satisfaction guarantee ended the haggling — and the complaints.”

Tanvir Ahmed·Operations Director

Verified B2B account · 1,800+ jobs completed

Why Shondhaan

Four reasons enterprise teams stay with us.

Trust-first delivery

Signed MSAs, NDAs, IP assignment and a documented change-control process from day one.

Senior-only pods

Every engagement is staffed with a tech lead, designer and PM — no hand-offs to juniors.

Global standard, local context

International best practices delivered with deep understanding of Bangladesh's market.

Long-term partnership

Quarterly reviews, dedicated success manager and 24/5 support — for years, not sprints.

Industries we serve

Trusted across sectors that matter.

Banking & Fintech

Telecom & Media

Manufacturing & FMCG

Healthcare & Pharma

Retail & E-commerce

Government & Public

Education & EdTech

Hospitality & Travel

Project profile

Download the Shondhaan profile.

The official project profile on branded letterhead — accurate, board-ready and available in both English and Bangla editions, in print-ready PDF and fully editable Word (.docx) formats.

Project Profile

English edition

PDF · A4 · Free download

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